More Than Just Making Calls: What Could Your Business Phone System Be Doing for You?

Think about how much the way we work has changed. We’re no longer always sitting at the same desk, in the same office, using the same phone. Teams are working from home, out visiting customers, travelling between locations and staying connected in all sorts of different ways.

So, shouldn’t your phone system be able to keep up?

A modern business phone system can do much more than simply make and receive calls. From answering your business number on your mobile to seeing when your busiest call times are, there are plenty of features designed to make life easier for your team and give your customers a better experience too.

Take your business number with you

Your business number shouldn’t only work when you’re sitting at your desk. With mobile and desktop apps, your team can make and receive business calls from their smartphone, tablet, Mac or PC.

So, whether someone is working from home, visiting a customer or simply away from their desk, they can still stay connected without having to give out their personal mobile number.

Your business phone, wherever your working day takes you. Never wonder what was said on a call We’ve all had that moment:

“What exactly did we agree on that call?”

That’s where call recording can be useful. Having the option to go back and listen to a conversation can help with training, customer service and checking important details.

It means less relying on memory or handwritten notes, and a little more peace of mind when you need to double-check something.

See what’s really happening with your calls

You probably know when the phones feel busy. But do you know when your busiest times actually are?

Call analytics can help you understand things like call volumes, busy periods and how calls are being handled across your team.

That gives you useful information to help with staffing, customer service and making sure calls are getting to the right people.

Get your phone system talking to your CRM

If your team already uses a CRM, your phone system doesn’t necessarily need to sit separately from it. Depending on the CRM you use, integration can help bring your customer information and communications closer together. That can mean less jumping between different systems and a smoother experience for the people dealing with your customers every day.

Already have a CRM? Talk to us and we can explore the integration options available.

Give everyone the phone that works for them

Not everyone in your business works in the same way. Your reception team might need a handset with lots of call-management features, while someone who spends most of their day on the road might prefer using the mobile app.

Others might want to make calls straight from their laptop. That’s why we offer a choice of handsets alongside mobile and desktop options.

Rather than making your team fit around the phone system, we help build the phone system around your team.

Make calls without worrying about every minute

Business calls are part of the working day, so you shouldn’t have to think about the cost every time somebody picks up the phone.

Our hosted phone solution includes unlimited calls to qualifying UK landlines and mobiles, subject to the relevant terms and conditions.

Help customers reach the right person

An auto attendant might seem like a small feature, but it can make a big difference.

Instead of every call landing with the same person and then being transferred around the business, callers can choose where they need to go.

That can make things easier for your team and, importantly, quicker for your customers.

Make a good impression before you even answer

Your phone system is often one of the first experiences somebody has with your business. A friendly welcome message, useful menu options and professional out-of-hours messages can all help create the right impression.

We can also help with bespoke messaging and voice options, so your phone system sounds like an extension of your business rather than something completely separate.

Let your phone system know when you’re closed

What happens if someone calls at 5:01pm? With call scheduling, you don’t need somebody to remember to manually change the phone system at the end of every day.

Your calls can automatically follow different routes depending on your opening hours, weekends, holidays or other dates.

So, when the office closes, your phone system already knows what to do. One less thing to remember at the end of the day.

Make being on hold a little more useful

Nobody loves being put on hold. But sometimes it’s unavoidable.

If your customers do need to wait, you can use music or recorded messages to make that time a little more useful.

You could tell callers about another service, share useful information or simply provide some professional background music while they wait.

Get your voicemails wherever you are

Voicemail doesn’t have to mean getting back to the office and checking your desk phone. With voicemail-to-email, messages can come directly to you, making it much easier to keep on top of calls when you’re away from your desk.

Another small feature that can make a big difference to a busy working day.

A phone system that works around your business

There isn’t one feature that makes a modern phone system better. It’s how everything works together.

Your desk phone when you’re in the office. Your mobile app when you’re out. Your desktop app when you’re working from home.

Call routing that helps customers reach the right people. Analytics that show you what’s happening. And scheduling that keeps everything running even after you've left for the day.

Ultimately, your phone system should make communication easier, not give your team another piece of technology to worry about.

Could your phone system be doing more?

If your current phone system makes and receives calls, great. But could it be doing more for your team and your customers?

At Blend, we’ll take the time to understand how your business works and help you find a phone system that fits around it.

No one-size-fits-all approach. Just the right setup for your business.

Want to see what a modern phone system could do for you?

Talk to Blend and book a free demo.