Cardiff Lift Company

17 Dec

Established in 1969, Cardiff Lift Company is a premier manufacturer and service provider for platform, passenger, and service lifts. As a company dedicated to passenger safety, reliable communication is the backbone of their operations.

The 2027 Copper Phase-Out

With the UK’s copper network (PSTN) set to be switched off by 2027, Cardiff Lift Company faced a critical challenge: ensuring their emergency lift communication systems remained functional, compliant, and always connected. Traditional landlines were no longer a viable long-term solution.

A Unified Digital Ecosystem

Cardiff Lift Company became the first partner to collaborate with Blend Telecom to pioneer a robust digital communication system. Blend provided a comprehensive suite of services tailored to the unique needs of a lift manufacturing and maintenance firm:

Multi-Network Lift SIMs: Replacing vulnerable copper lines with reliable mobile connectivity, ensuring emergency calls always get through. - Find out more here.
Cloud-Based Phone System: A modern, flexible VoIP solution with built-in call recording for legal compliance and management analytics - Find out more here.
Superfast Business Broadband: Powering the office with high-speed connectivity to manage real-time data - Find out more here.
The Blend Online Portal: A centralised management tool for monitoring SIM activity, amending contracts, and tracking data usage.

Streamlined Operations

1. Future-Proof Compliance

By migrating to Blend’s digital systems early, Cardiff Lift Company has already neutralised the risk posed by the 2027 copper switch-off. The integrated call recording ensures they meet all regulatory standards for emergency monitoring.

2. Operational Visibility

The senior management team now utilises real-time analytics screens to monitor call volumes, ensuring that no customer or emergency call is ever missed.

3. Accelerated Installations

The synergy between Cardiff Lift's engineers and Blend’s support team has streamlined the installation process. Engineers can contact Blend directly for instant SIM activation, allowing for a quicker turnaround on new lift setups.

4. Accurate Emergency Response

With synchronised information between the office and the SIMs in the field, the team can now accurately locate and assist anyone trapped in a lift with pinpoint precision.

"The engineers are always free to contact Blend, who will effectively activate the sims, meaning our process for installation is streamlined. That couldn’t happen without the service that Blend is providing us."
— Katherine Beer, Office and Fleet Manager, Cardiff Lift Company

Is your lift maintenance business ready for 2027? Contact Blend Telecom today for a technology review.

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