Keeping Cymru Global Connected with Elevate Broadband and Cloud-Based Phones
About Cymru Global
Based at the iconic Temple of Peace in Cardiff, Cymru Global is a charity dedicated to promoting peace education, climate justice, world peace and heritage.
With a team working both on-site and remotely, reliable connectivity and communications are essential to keeping the organisation running smoothly.
From managing enquiries at the venue to staying connected with colleagues working across different locations, Cymru Global needed technology it could depend on and a provider that would be there when needed.
The Challenge
Cymru Global had been experiencing issues with its existing phone system and began looking for a more reliable solution at a similar cost.
However, the technology wasn't the only challenge. Getting timely support from its previous provider was often difficult, particularly when problems needed investigating on-site.
With no dedicated IT specialist within the organisation, dealing with phone and broadband issues could quickly become frustrating.
The charity needed more than a new phone system. It needed dependable broadband, reliable communications and a local provider that could take the hassle out of managing both.
The Solution
After researching local telecoms providers in Cardiff, Cymru Global chose Blend Telecom to improve its business connectivity and communications.
Blend began by visiting the Temple of Peace to assess the existing phone and broadband infrastructure. During this visit, the team identified aspects of the building's connectivity that Cymru Global hadn't previously been aware of, helping the charity gain a better understanding of its existing setup.
As part of the solution, Blend introduced Elevate Broadband, providing Cymru Global with a business broadband solution backed by responsive local support.
Alongside Elevate Broadband, Blend supplied a modern cloud-based phone system, complete with physical desk phones and a laptop-based calling app.
This gives staff the flexibility to make and receive calls whether they're working at the Temple of Peace or remotely, helping everyone stay connected wherever they're based.
Blend also provides Wi-Fi throughout the building, bringing broadband, wireless connectivity and business telephony together under one roof.
Rather than dealing with multiple suppliers or struggling to find the right person when something goes wrong, Cymru Global now has one point of contact for its connectivity and communications.
And with Blend's responsive local support, help is never far away.
“Having Blend here makes us feel a lot more secure in our phones and our broadband. We know we're confident that it's going to work, or that if it doesn't work, then it will be fixed.”
For Cymru Global, the biggest benefit isn't just the technology itself. It's the confidence that comes from knowing its broadband and phone systems are supported by a team that's quick to respond and ready to help.
With Elevate Broadband and cloud-based telephony from Blend, the charity can spend less time worrying about connectivity and more time focusing on the work that matters.
Elevate Your Business Connectivity with Blend Telecom
Your business relies on its broadband every day. Shouldn't you have a provider you can rely on too?
With Elevate Broadband from Blend Telecom, you get business connectivity backed by a friendly, responsive team that's here when you need us.
Whether you're looking to improve your broadband, upgrade your phone system or bring everything together with one trusted provider, we're here to make it simple.
Ready to Elevate your broadband? Talk to Blend Telecom today.
Is your business ready for switch? Contact Blend Telecom today for a technology review.
Project Specification
International call plans
Multi-network offering
Online portal
Cost savings
Local account management
Unlimited data plans
More case studies
Discover how Blend Telecom helped Cardiff charity Cymru Global improve connectivity with Elevate Broadband, cloud phones and responsive local support.
Discover how Blend Telecom supports Thomas H Wood Estate Agents with telecoms and IT, combining reliable technology with fast, responsive and personal support.
Discover how Blend Telecom helped Cardiff-based MRS Communications improve efficiency and connect office and field-based teams with a modern digital phone system.
Blend Telecom helped Wales Millennium Centre simplify its business mobile estate by introducing a flexible multi-network solution with one consolidated bill, improving connectivity for staff across multiple locations.
Discover how Blend Telecom helped Cardiff-based scientific testing company CuTest upgrade from legacy copper broadband to full fibre connectivity, increasing speeds by 20x to support its cloud-first operations.
Smash Padel Cardiff is a leading indoor padel venue based in Cardiff, offering six covered courts for year-round play alongside a popular on-site café. With a growing customer base and thousands of users accessing its booking platform, the venue relies heavily on fast, reliable connectivity to support both daily operations and customer experience.
St David’s Children’s Society is a Wales-wide charity providing adoption, fostering and specialist support services. With social workers based across the country and regularly travelling to support families, reliable mobile connectivity is essential to ensure teams stay connected and can deliver their services effectively.
ECube Solutions is an aviation company based in South Wales, with additional offices in Spain and the United States. The business provides end-of-life services for commercial aircraft, operating across multiple international locations with teams who travel regularly throughout the UK and worldwide.
With a global workforce and mobile teams, reliable and well-managed mobile connectivity is essential to keeping operations running smoothly.
With the UK’s copper network (PSTN) set to be switched off by 2027, Cardiff Lift Company faced a critical challenge: ensuring their emergency lift communication systems remained functional, compliant, and always connected. Traditional landlines were no longer a viable long-term solution.
Blend Telecom has helped Heatforce establish a single point of contact for its telecoms services and prepare for the 2027 analogue switch-off by upgrading its existing copper-based system to a digital system with greater Wi-Fi coverage.
In anticipation of the 2027 switch-off of copper telephone lines, Green Elevator Services Ltd (GES), a lift repair and maintenance company based in Cardiff, partnered with Blend Telecom, to find a sustainable alternative for emergency call buttons in its lifts.
Kaleidoscope Project commissioned Blend Telecom to manage 300 mobiles, move all services to all ALL IP ready for the 2025 switch off - increasing service levels and dramatically reducing costs.
Blend Telecom provided Brite Light Lettings in Aberdare with speedy broadband and a new cloud-based VoIP system, successfully upgrading its existing copper-based system to a digital infrastructure ahead of the 2027 analogue switch off.
Ashley James Automotive has made the switch from copper-based telecom and broadband services in preparation for the analogue switch off in 2027.
Working Word commissioned Blend Telecom to consult on an office fit-out upon relocation to Cardiff Bay, ensuring minimum disruption while increasing internet speeds and capabilities.
Forum Europe embraces flexible working using a VoIP phone system and a dedicated leased line Broadband connection.
Capital Law commissioned Blend Telecom to manage 140 mobiles on EE Corporate, increasing service levels and dramatically reducing costs
Advantage Accountancy were provided with friendly, cost-efficient advice for their data usage and mobile phone tariffs. Blend’s expert team also created a single business account to make billing easier for Advantage Accountancy and remove the hassle of multiple invoices.
Powell Dobson Architects consulted Blend Telecom on it’s existing mobile contract and the team provided the company with a tax efficient and cost saving solution.
Kaleidoscope Project commissioned Blend Telecom to manage 300 mobiles, move all services to all ALL IP ready for the 2025 switch off - increasing service levels and dramatically reducing costs.
Blend helped Wales News Service make the move to the cloud-based service, VoIP, and provided the team with speedy broadband and 5G connectivity with EE perfect for their nature of work.
The Live Lounge commissioned Blend to provide its venue and team with rocket fast Wi-Fi, improved internet coverage both inside and outside the building, and a dedicated firewall to ensure safe internet browsing. Blend also helped Live Lounge make the switch to VoIP and install an auto attendant phone line.
John Pearce Transport are supplied a managed service on MobileIron to secure data and increase productivity
Blend provided Hywel John Surveys with a fit for purpose mobile device perfect for their field work. The company was also helped to manage spend by Blends bespoke online billing platform.
Blend provided the Cara Caring team with fit for function tablets and dedicated SIM cards for fast internet connectivity without relying on Wi-Fi. Through Blend’s bespoke billing platform, Cara Caring are able to keep an eye on their bills and data usage all in one place.
Taymec needed to update its office phones to a feature rich VoIP system. A particularly important change given the ISDN switch off by BT.
Atex industrial vacuums transitioned their landline number to a cloud based technology to gain efficiencies within the business and save money on diversion fees.
Pixel Haze embraced 5G and 4G connectivity to drastically improve broadband speeds when compared to traditional fibre.
The Stand People approached Blend Telecom with broadband that was unusable. Major national providers had told them that bettering their broadband was impossible…
