MRS Communications
A Modern Digital Phone System Built Around the Business
About MRS Communications
Based in Cardiff, MRS Communications provides professional radio communication products and solutions to organisations across a range of sectors, including retail, the nighttime economy, health services and local councils.
With employees working both from its Cardiff office and out in the field, reliable communication plays an important role in keeping the business connected and operating efficiently.
The Challenge
MRS Communications needed a modern office telephone system that could support the way its team works today.
Calls needed to be easily transferred between employees within the building as well as to members of the team working out in the field.
Reliability was also essential. MRS Communications wanted to move forward with a modern digital telephone system that was straightforward to use and could provide the flexibility the business needed.
When researching potential providers, Managing Director David Horton approached Blend Telecom alongside several other telecoms companies.
What stood out immediately was Blend's response.
"Blend Telecom were the fastest, most efficient company to respond to my enquiry."
The Solution
Blend Telecom worked with MRS Communications to understand its requirements before recommending and installing a digital telephone system throughout the building.
As an approved provider of the handsets David was already interested in, Blend was able to combine the right technology with a solution tailored to how the team communicates.
The new system enables calls to be easily managed and transferred both around the office and to field-based employees, helping everyone stay connected wherever they're working.
Throughout the process, communication remained a priority. Installation dates and times were agreed in advance and adhered to, ensuring the implementation ran smoothly with minimal disruption to the business.
Is It Time to Upgrade Your Business Phone System?
If your existing phone system is no longer keeping up with the way your team works, Blend Telecom can help.
From modern digital phone systems to connectivity and ongoing support, we'll help you find a solution built around your business.
Talk to Blend Telecom today about upgrading your business communications.
Is your business ready for switch? Contact Blend Telecom today for a technology review.
Project Specification
International call plans
Multi-network offering
Online portal
Cost savings
Local account management
Unlimited data plans
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