Thomas H Wood Estate Agents
A Modern Digital Phone System Built Around the Business
About Thomas H Wood Estate Agents
Thomas H Wood is a family-run estate agency serving Whitchurch and Radyr, with an experienced team helping customers across the local property market.
Like many modern businesses, technology plays a critical role in its day-to-day operations. Reliable telecommunications keep the team connected with buyers, sellers, landlords and tenants, while dependable IT helps employees keep the business moving behind the scenes.
For Thomas H Wood, however, choosing the right technology partner wasn't simply about the technology.
The Challenge
Thomas H Wood had worked with other service providers over the years, but as those businesses were acquired, the relationship began to change.
The team felt they had gradually lost the personal service and personal touch they had previously valued.
As a family-run business themselves, having a supplier that understood their business and provided a more personal relationship was important.
They wanted to get back to having a technology partner they knew they could contact when they needed help, without losing the speed and reliability required to support their day-to-day operations.
The Solution
Moving to Blend gave Thomas H Wood the opportunity to bring its telecoms and IT support together with a team focused on personal service.
Blend now supports the business across both areas, providing the technology and ongoing support its team relies on every day.
For Simon, having access to a dedicated person who understands the business has been particularly important.
When an issue does arise, the Thomas H Wood team knows who to contact and can get hold of someone quickly.
It's a straightforward approach, but one that has made a significant difference to their experience.
“If something does go wrong, we've noticed that it's incredibly quick to get hold of an individual. Having that dedicated person who looks after us has been a really important part of why we're so satisfied.”
Is It Time to Upgrade Your Business Phone System?
If your existing phone system is no longer keeping up with the way your team works, Blend Telecom can help.
From modern digital phone systems to connectivity and ongoing support, we'll help you find a solution built around your business.
Talk to Blend Telecom today about upgrading your business communications.
Is your business ready for switch? Contact Blend Telecom today for a technology review.
Project Specification
International call plans
Multi-network offering
Online portal
Cost savings
Local account management
Unlimited data plans
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