St Davids Adoption Service

16 Apr

Delivering Reliable Mobile Solutions for Essential Services

About St Davids

St David’s Children’s Society is a Wales-wide, not-for-profit charity dedicated to supporting children and families through adoption, fostering and specialist services. As one of the longest-serving adoption agencies in Wales, they focus on recruiting, assessing and supporting adoptive families, helping children find safe, stable and loving homes.

Working closely with partners across the country, their team provides ongoing guidance, training and support to ensure families and children can thrive, both during the adoption journey and long after placement.

The Challenge

As a Wales-wide children’s charity, St David’s Children’s Society relies on its team staying connected at all times.

With social workers based across the country, mobile connectivity is essential to how the organisation operates day-to-day. Staff are regularly out in the community, visiting prospective adopters and foster carers, carrying out assessments, and staying in close contact with both colleagues and the people they support.

This means having reliable, easy-to-use mobile devices isn’t just important, it’s critical.

Before working with Blend Telecom, the organisation was experiencing challenges with older devices that were no longer fit for purpose. Reliability issues and limited usability were impacting how effectively staff could communicate and carry out their roles.

Alongside this, finding a provider that offered trusted advice and accessible support was equally important. As a charity, they needed a solution that was not only reliable, but also backed by a team they could depend on.

The Solution

Blend Telecom provided a tailored mobile solution designed around the needs of the organisation.

A total of 27 new handsets were deployed across the team, ensuring every staff member had access to a reliable and modern device. The new devices have significantly improved usability, making it easier for staff to stay connected, navigate applications, and make full use of their call and data allowances.

With improved performance and reliability, the team is now able to communicate more effectively, whether that’s staying in touch with colleagues, reporting back to line managers, or supporting the individuals and families they work with.

Beyond the technology itself, the support provided by Blend Telecom has played a key role. The team has built a trusted relationship with the charity, offering clear guidance, responsive support, and solutions that are genuinely aligned with their needs.

The result is a connectivity setup that not only works reliably, but also gives the organisation confidence that they are supported by a provider who understands their work and priorities.

Is your business ready for switch? Contact Blend Telecom today for a technology review.

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